AceiteBatana.com Return & Refund Policy

At AceiteBatana, we strive to provide our product of the highest quality and meet the expectations of our customers. However, we understand that on some occasions situations may arise that require a product return or refund request. Below is our return and refund policy to ensure a fair and transparent experience for all of our customers:

Returns:

Return Conditions:

• Returns will be accepted within 15 days from the date of receipt of the product.
• The product must be in its original condition, unused and in the original packaging.

• Return Process:

  • To initiate a return, the customer must contact our customer service via contacto@aceitebatana.com within the established deadline.
  • The customer will be provided with a return authorization number and instructions on how to proceed.

• Return Costs:

  • AceiteBatana will cover the return costs in cases of defective products or errors on the part of the company.
  • AceiteBatana will cover the return costs in cases of defective products or errors on the part of the company.

Refunds:

• Reimbursement Process:

  • Once we receive and verify the return, the refund will be processed within 5 business days.
  • Reimbursement will be made through the same payment method used for the purchase.

• Exceptions:

  • We reserve the right to refuse a refund if the returned product does not meet our return conditions.

Customer Service:

• Our customer service team will be available to provide assistance and answer any questions regarding returns and refunds.
• You can contact our team at contacto@aceitebatana.com during our business hours.

This policy is designed to ensure customer satisfaction and maintain high quality standards in all our products and services. We are committed to addressing any problems in a fair and efficient manner.

AceiteBatana